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Practice Policies

Confidentiality, Medical Records and the Data Protection Act

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. 

Please help to keep your record up to date by informing us of any changes to your circumstances.


Doctors and staff in the practice have access to your medical records to enable them to do their jobs.  From time to time information may be shared with others involved in your care if it is necessary.  Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

 

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

 

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues.  In other circumstances you may be required to give written consent before information is released; such as for medical reports for insurance, solicitors etc.

 

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.  Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

 

You have a right to see your records if you wish.  Please see our patient information leaflet.

Locked blue folder



Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.




Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Alternatively, please click here.

You may also download a Comments, Complaints, Concerns & Compliments Form here.

Click here to view the website for Healthwatch Dorset for guidance regarding making complaints or raising concerns. They are "the independent champion for people who use health and social care services."

 




Chaperones

For information about chaperones, please click on the following links. Please also see the 'Appointments' page for further details.

Chaperones Information for Patients

Chaperones




Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Please click on the following link to read our zero tolerance statement.

Atrium Health Centre Zero Tolerance Statement




NHS Constitution

The NHS is built on common values which serve and bring together patients, the public and NHS staff.

To read information regarding the NHS Constitution principles, values and rights of patients click here.





Caldicott Principles (How we use your information)

Chaired by Dame Fiona Caldicott in 1997, the Caldicott Committee produced a report reviewing the ways in which patient information is shared within the NHS in England and Wales. This independent review was commissioned by the Chief Medical Officer which aimed to improve patient care, ensure confidentiality and protection of information when transferring patient-identifiable information to both NHS and non-NHS organisations. The Committee also advised ways to minimise the risk to confidentiality.

 

The committee produced six standards expected from health and social care organisations to use, as outlined below, which are known as the Caldicott Principles. In September 2013 the Caldicott Principles were revised and a seventh principle was added.

 

Principle 1 - Justify the purpose(s) of using confidential information

Principle 2 - Only use it when absolutely necessary

Principle 3 - Use the minimum that is required

Principle 4 - Access should be on a strict need-to-know basis

Principle 5 - Everyone must understand his or her responsibilities

Principle 6 - Understand and comply with the law

Principle 7 -The duty to share information can be as important as the duty to protect patient confidentiality



 
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