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Routine Appointments

calendarIf you require a routine appointment to see a doctor or nurse you can pre-book appointments up to 4 weeks in advance. 

Urgent Problems

If your condition is urgent we offer appointments that can be booked on the day.  If at all possible please ring before 10:00. 

Practice Nurse/Health Care Assistant

If you require an appointment with our practice nurse or health care assistant you will be asked what type of appointment you need.  This will enable the receptionist to make your appointment with the appropriate clinician and to ensure enough time is allowed to carry out your procedure.

Please note: If you book a blood test appointment online, these are done on weekdays in the morning only.

Telephone Advice

You may require advice over the telephone from a doctor or nurse. Please contact the surgery and your request will be passed to the relevant person who will respond the same day. 


A chaperone is a person who is present during a consultation between a healthcare professional and a patient who acts as a witness for both people during a medical examination or procedure. This safeguards both the patient and the clinician.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.  Alternatively a member of the practice staff can be requested to chaperone during a consultation. 

If you feel that you would prefer to have a chaperone present during your consultation, please inform your Doctor or Nurse who will be able to arrange this for you. Alternatively, you can request a chaperone when you book your appointment. Your Doctor or Nurse may also request a chaperone to be present during certain consultations.

For more information please go to the 'Practice Policies' page and click on the link.

Extended Opening Hours

We offer an Extended Opening Surgery on the 2nd and 4th Saturday in the month at our Crossways Surgery (however this may be subject to alteration). 

The surgery will only be open for appointments which can be booked via either of our reception teams.

All urgent calls after this time will be dealt with by the GP out-of-hours service (Tel: 111).

Please note patients will not be able to request or collect repeat prescriptions during this time.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Improving Access to General Practice Services

We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site e.g. Dorset County Hospital.

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