This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Access to online services - patient information leaflet

Repeat Prescriptions

Information for Crossways Surgery dispensing patients:

You can continue to collect your medications from the dispensary. However, as the building is currently closed due to the coronavirus pandemic, please go to the side of the building at the Binghams Road side, where medications are being given out through a window.  Hours for collecting medication at the dispensary are 9.30-12.30 and 13.30-16.30.

Please note we no longer accept requests for repeat medication over the phone.

If you would like to order your prescription using our website please ask at reception or alternatively click here to register with Patient Access.

pill_bottlePlease allow 72 hours for processing repeat prescriptions. 

In most cases the prescription will be for 28 days supply.  To help us to respond quickly to your request, please use the printed slip supplied with your last prescription and tick the appropriate medication.  In some instances your medication will be due a review, therefore you may need to see the doctor before the prescription is given.

Repeat requests can be posted or placed in the prescription box at reception (or in the box by the front door if the surgery is closed).

Alternatively you can order online via the link at the top of this page. New users are required to complete a simple registration. Please ask at reception.

Some of the local chemists within Dorchester operate a collection service in conjunction with the Atrium Health Centre.  Please ask at reception for details.


Electronic Prescription Service

We have upgraded to the next phase of the Electronic Prescription Service (EPS) which means that almost all our prescriptions are processed electronically as from 29th January 2020. 

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.


Extra Supplies of Medication

If you think you will need an extra supply of your medication, for example if you are going on holiday, please attach an explanatory note to your prescription request.  A further two days should be allowed for the prescription to be processed by the chemist.

Emergency Medication

In some cases emergency medication is required.  Requests can be made to any member of the surgery team. If either surgery is closed, emergency medication and advice can be obtained from a local pharmacy. 

Crossways Dispensary

Patients at the Crossways Surgery have the benefit of being able to obtain their prescriptions direct from our own Dispensary. Our dispensers are also able to provide additional assistance if you have any queries regarding your dispensed medication. They can also offer advice, for example treatment of headlice or compliance aids for the elderly.

symbol error 3Please remember to take weekends and bank holidays into account.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website