The primary task of our practice is to offer a wide range of health care services for the maximum convenience of patients in a pleasant and approachable atmosphere.

In order to achieve this we will:

• Provide care in accordance with our Practice Charter; the Dorset Health Authority and National Patient Charters.
• Provide appropriate training to Practice Staff.
• Develop management systems which allow us to monitor the quality of service delivered and identify new needs in the community.
• Communicate with our patient, colleagues and other agencies.

This Charter has been published so that you know exactly what your rights are and the standards of healthcare you should receive.

A right is a level of service to which the patient is entitled and which must always be delivered.

A standard is a level of service that you can expect to be delivered other than in exceptional cases.

Please help us by letting us know if any of these rights or standards is not being delivered.

Patients Charter Leaflet