We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Patient Services Manager (via atrium.reception@nhs.net) who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception, or by downloading our complaints leaflet.

You may also download a Comments, Complaints, Concerns & Compliments Form here.

Click here to view the website for Healthwatch Dorset for guidance regarding making complaints or raising concerns. They are "the independent champion for people who use health and social care services."