Configure Prescription Details


If you need to order a repeat prescription, please do not attend or telephone the surgery. You can order in the following ways:

  • Through the NHS App
  • By telephoning your pharmacy who will request your medications for you
  • By ordering online using SystmOnline

You do not need to stock pile your medications - we are able to respond to all your usual medication requests.

If you need prescriptions for regular treatment, you do not always need to see the doctor each time. Repeat prescriptions are computerised and the tear-off slip will show when your review is due.

Give 3 full working days’ notice.

It is best that we have your nominated pharmacy on your record. Please let us know if you need this recorded. This does not apply if you are a dispensing patient.

Crossways Dispensary

Patients at Crossways Surgery can get their prescriptions from our Dispensary. Our dispensers can also give more help if you have any queries and can also give advice.

The dispensary at Crossways Surgery is open at the following times:

Day Morning  Afternoon
Monday 8:30am to 12:30pm 1:30pm to 5:30pm
Tuesday 8:30am to 12:30pm 1:30pm to 5:30pm
Wednesday 8:30am to 12:30pm 1:30pm to 5:30pm
Thursday 8:30am to 12:30pm 1:30pm to 5:30pm
Friday 8:30am to 12:30pm 1:30pm to 5:30pm

Please remember to take weekends and bank holidays into account.

Ways to Order

Please allow 72 hours for processing repeat prescriptions. 

Usually the prescription will be for 28 days' supply.  To help us to respond faster, please use the printed slip given with your last prescription and tick the medication you need.  Sometimes your medication will be due a review so you may need to speak to a clinician first.

  • SystmOnline
  • The NHS App
  • Repeat requests can be posted or put in the prescription box at reception (or in the box by the front door if the surgery is closed).

Some of the local chemists within Dorchester have a collection service.  Please ask at reception for information.

Information for Crossways Surgery dispensing patients

We no longer accept requests for repeat medication over the phone.

Please contact us if you would like to help deliver medications weekly to housebound patients living in the Crossways area.

Medication Reviews

The practice is reviewing all patients to make sure that they have had a medication review within the last 12 months and should contact you after your birth month.

If you have not had a review for more than 2 years, or had changes to your medication and would like a review, please complete an administrative eConsult request form.  Our Clinical Pharmacist with then look at your notes and we will let you know if an appointment is needed.

Extra Supplies of Medication

If you think you will need an extra supply of your medication, for example if you are going on holiday, please attach a note to your prescription request.  An extra two days should be allowed for the prescription to be processed by the chemist.

Emergency Medication

Sometimes emergency medication is needed. Requests can be made to anyone in the surgery. If the surgery is closed, emergency medication and advice can be given from a local pharmacy. 

Electronic Repeat Dispensing

If you or someone you care for uses the same medicines regularly, you may find it helpful to use electronic repeat dispensing. This means you won't have to re-order or collect your repeat prescriptions from the surgery every time you need more.

You simply collect your regular medication from your usual pharmacy each month without actually having to order it.

To use electronic dispensing you need to have a nominated pharmacy and we will set this up with you. Your regular medication will then be available at that pharmacy.

When your pharmacy supplies your last electronic repeat prescription, they will inform you. You will need to contact the surgery to ask for another set of electronic repeat prescriptions. You may need to be seen for a review before another batch of electronic repeat dispensing prescription is authorised.

See more here

Prescribing for Overseas Travel

Please click on the link for information from NHS Dorset: Prescribing for Overseas Travel

How your Pharmacy can Help

For information about how your pharmacy can help you, click here.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • Those on specific benefits or through the NHS Low Income Scheme
  • Those who are age exempt
  • Those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 3-month pre-payment certificate: £31.25
  • 12-month pre-payment certificate: £111.60

If you have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a pre-payment certificate.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is more information about prescription exemptions and fees on the NHS website.

Recycle Inhalers

Did you know that you can recycle your used inhalers at the following local pharmacies?

By recycling inhalers, it can be used to recycle the plastic or generate energy.


Superdrug: 17 South Street, Dorchester, DT1 1BS

Boots: 12-13 Cornhill, Dorchester, DT1 1BQ

Tesco: Weymouth Avenue, Dorchester, DT1 2RY


Morrisons: 244, Dorchester Road, Weymouth, DT3 5JB

Boots: 26 Abbotsbury Rd, Weymouth DT4 0AE